M2: How to Track the Effectiveness of Learning and Improve Organisational Impact



Kristin Amacker, CGAP/Gateway Academy, USA
Thomas Sinclair, CGAP/World Bank, USA


How do we measure learning effectively? For the corporate learning and development sector, this is still a major challenge. Many corporate training and capacity development initiatives struggle to move beyond tracking learner satisfaction to gaining a proper understanding of learner engagement, skills development and organisational impact.

Join team members from Gateway Academy in the USA to hear how they have help to tackle these challenges in their work with financial institutions in Kenya, Tanzania, Zambia, Malawi, Rwanda, Uganda, and Ghana.

This half-day workshop will enable participants to learn from each other’s assessment efforts and then apply what they learn in scenarios representing common training and digital learning challenges. Throughout the workshop, participants will be asked to consider what they need to know about learning, how they can know it, what they will do with that information and how learning is tied to organisational impact.


09:30 – 10:40

Greetings and Introductions

Current State of Evaluation

  • Participants share current methods and uses of learning evaluation and identify strengths and gaps.

Linking Learning to Organisational Effectiveness

  • Sharing the lessons of Gateway Academy financial services provider partners on aligning learning with organisational impact.
  • Participant assessment of their own organisations regarding aligning learning with organisational focus areas and strategic priorities.
10:40 – 11:10 Tea/Coffee Break
11:10 – 13:00

Sharing Gateway Academy’s Assessment Methodology

  • Focus on skills and application
  • Methodology
  • Preliminary results
  • Challenges
  • What’s next

Group Scenarios – Developing an elearning Evaluation Plan for a Proposed Organisation Including:

  • What we will track and measure
  • How we will track and measure
  • How we will use and share the information with their organisation

Summary and Application
Time to reflect and share on how we might adapt our evaluation efforts based on what we learned.

Time to reflect and share on how we might adapt our evaluation efforts based on what we learned


Corporate learning and development managers and leaders, training/learning providers.


Workplace learning.




A working knowledge of the demands of implementing training, learning and elearning programs.


Participants will learn from each other’s experience and Gateway Academy ‘s experience about how to track skill development and application and how to consider that in the context of organisational effectiveness. Building on what they learned, they will work in groups on different organisational scenarios.


This event is free of charge for all conference participants.